Our client is the global corporation in IT field.

IT - Hardware/Networking - IT - Software

As Technical Account Manager, the jobholder will cover the following duties and responsibilities:

• Developing an understanding of the customers business and technology requirements in order to develop and implement a customized annual service delivery plan, which will be regularly reviewed and updated to ensure that it remains effective and relevant for each of their customers. 
• Managing and reporting on the escalation of problem resolution requests including critical situations, which will typically involve working with various technical support organizations to ensure the timely resolution of any escalated technical issues. 
• Proactively facilitating support services and resources to assist in mitigating operational risk within customers’ IT infrastructure. 
• Acting as a communications conduit to deliver pertinent technical information to customers IT staff, as well as, when appropriate, sharing customers feedback with our product teams to affect future product improvements. 
• Engaging appropriate knowledge transfer and training resources to help increase the skills of customers IT staff, as well as assisting them to better manage and monitor their IT infrastructure.

Years of experience:  7 year(s) 
Minimum career level:  Manager 
Minimum education level:  Bachelors 

Our Client is looking for high calibre Vietnamese candidate to fill in the position. The candidate should have:

• Over 7-10 years of related work experience 
• A good understanding of IT operational practices, (e.g: data center management, change management) including ITIL and MOF 
• A strong academic record 
• Solid hands on experience in planning, implementation, migrating and managing Window and exchange 2000/2003; Active Directory ; SQL Server
• Certifications : MCP; MCSE is required
• Good understand of post sales services and consulting business will be an added advantage
• Excellent customer relationship management skills, specifically including critical situation management 
• A proven ability to work with multiple levels of large organizations or in MNC 
• Good communication skills
* A competitive remuneration package, excellent working environment and good opportunities to be developed will be offered to successful candidates

Competitive

Navigos Group is Vietnam’s leading and largest recruiting and integrated human resource solutions provider. We offer a complete portfolio of HR services, including:

Executive Search & Selection 
HR Advisory Services – HR Consulting, Temporary Staffing, and Research (Salary Survey) 
Training Services 
Online Recruitment – www.VietnamWorks.com 
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